We understand some items are not always suitable and may need to be returned. If you need to return your product(s) please see below guidelines:
For change of mind we offer a 14 business day returns policy (from date of shipment) on the provision that the return meets the conditions as set out below.
For online returns, a customer may choose between a credit voucher or refund only. Unfortunately we are unable to assist with exchanges, please return the unwanted item(s) to the ONLINE DISTRIBUTION CENTRE.
To be eligible for a refund or credit voucher you must meet the below return conditions:
Providing the above conditions have been met please return your items to the below address:
RETURN ADDRESS -
NSW DISTRIBUTION CENTRE
Unit 10/1 Hordern Place
Camperdown, NSW 2050.
*We recommend and advise when sending your return parcel that you use a postal tracking service to ensure safe delivery. We are not responsible for any loss or damage to parcels returned to us.
There are no returns on sale product, pierced jewellery, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC
Process to send your item back:
Any parcels not delivered for any reason, and is requested to be sent out will incur a $15 fee, this also includes any order being returned via the Return to Sender (RTS) System through Australia Post if requesting a refund or credit voucher, the $15 charge will be deducted from the returning order total.
Please use the correct payment shipping methods for all returns, as Ally Fashion is not responsible for these return costs.
For any enquiries please contact our Customer Service Team - firstname.lastname@example.org
If you have received a faulty item, please contact our Customer Service Department via email - email@example.com with clear photos of the fault(s) and include your order number in the subject line. Our Quality Assurance Team will assess the garment and get back to you.
Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.
However, gift cards & online credit vouchers are valid for a twelve month period and can be used in conjunction with any sale in store.
Unfortunately in store gift cards & credit vouchers cannot currently be redeemed online