NEW ZEALAND RETURN POLICY AND PROCEDURE 

We understand some items are not always suitable and may need to be returned. If you need to return your product(s) please see below guidelines:

 

 

RETURNS: TO ALLY FASHION ONLINE 

 

For change of mind we offer a 14 business day returns policy (from date of shipment) on the provision that the return meets the conditions as set out below.

 

PLEASE NOTE

  • Shipping and handling costs are not refundable.  
  • You are responsible for the cost of returning goods to Ally Fashion's Online Distribution Centre and re-shipping costs back to New Zealand ($15 AUD).
  • When purchasing you will be charged according to your country currency and it's conversion rate.
  • Ally fashion is not liable for any discrepancies in pricing.

 

Conditions:

For online returns, a customer may choose between a credit voucher or refund only. Unfortunately we are unable to assist with exchanges, please return the unwanted item(s) to the ONLINE DISTRIBUTION CENTRE.

 

To be eligible for a refund or credit voucher you must meet the below return conditions:

  • All labels are still attached on the product (including the care instructions and size tags and barcode)
  • The product has not been worn (except to try on for size)
  • The product has not been soiled or damaged
  • The product has not been altered by you in any way
  • The goods are deemed to have a manufacturing fault, assessed by the Online team
  • Different from a style pictured or described 
  • There are no returns on sale product, pierced jewellery, underwear, bodysuits/ leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless there it meets the STATUTORY RIGHTS outlined by the ACCC
  • We do not accept returns on swimwear, pantyhose, stockings, or body suits
  • All returns to online and the 14 day returns date will start from the date of shipment (business days)
  •   If you have/ have not met all policy and procedure requirements, our online sales team will notify you via email or telephone to inform you of this decision

 

Providing the above conditions have been met please return your items to the below address:

 

RETURN ADDRESS -

NSW DISTRIBUTION CENTRE 

Unit 10/1 Hordern Place

Camperdown, NSW 2050.

 

*We recommend and advise when sending your return parcel that you use a postal tracking service to ensure safe delivery. We are not responsible for any loss or damage to parcels returned to us.

 

There are no returns on sale product, pierced jewellery, underwear, bodysuits / leotards or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless it meets the STATUTORY RIGHTS outlined by the ACCC

 

Process to send your item back:

  • Download and complete our Return Request Form indicating the reason for return.
  • Pack all item/s with your 'Return Request Form' and tax invoice in a secure satchel/ post bag:
  • Email a completed copy of your ‘Return Request Form’ to allyinfo@allyfashion.com  so that our online sales team keep an eye out for your returned item.
  • We suggest that you keep a record of your tax invoice so please make a copy of it.
  • Goods must be returned within 14 business days from date of shipment.
  • Ensure you provide an email address and daytime contact number.
  • Please keep a record of your proof of postage (tracking number) until we confirm that we have received your returned item/s.
  • Any refund or credit voucher will take up to 6 business days to process once we have received your return.

 

NOTE:

Any parcels not delivered for any reason, and is requested to be sent out will incur a $15 fee, this also includes any order being returned via the Return to Sender (RTS) System through Australia Post if requesting a refund or credit voucher, the $15 charge will be deducted from the returning order total.  

Please use the correct payment shipping methods for all returns, as Ally Fashion is not responsible for these return costs. 

 

For any enquiries please contact our Customer Service Team - allyinfo@allyfashion.com

 

FAULTY ITEMS

 

If you have received a faulty item, please contact our Customer Service Department via email - allyinfo@allyfashion.com with clear photos of the fault(s) and include your order number in the subject line. Our Quality Assurance Team will assess the garment and get back to you. 

 

GIFT CARDS & ONLINE CREDIT VOUCHERS

 

Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.

However,  gift cards & online credit vouchers are valid for a twelve month period and can be used in conjunction with any sale in store.

Unfortunately in store gift cards & credit vouchers cannot currently be redeemed online