NEW ZEALAND RETURN POLICY AND PROCEDURE
We understand some items are not always suitable and may need to be returned. If you need to return your product(s) please see below guidelines:
RETURNS: TO ALLY FASHION ONLINE
For change of mind we offer a 21 day returns policy (from date of shipment) however from Sunday 18 November this period has been extended until 10 January 2019 - on the provision that the return meets the conditions as set out below.
- Shipping and handling costs are not refundable.
- You are responsible for the cost of returning goods to Ally Fashion's Online Distribution Centre and re-shipping costs back to New Zealand ($15 AUD).
- When purchasing you will be charged according to your country currency and it's conversion rate.
- Ally fashion is not liable for any discrepancies in pricing.
For online returns, a customer may choose between a credit voucher or refund only. Unfortunately we are unable to assist with exchanges, please return the unwanted item(s) to the ONLINE DISTRIBUTION CENTRE.
To be eligible for a refund or credit voucher you must meet the below return conditions:
- All returns to online and the 21 day returns date will start from the date of shipment
- All labels are still attached on the product (including the care instructions, size tags, and barcode)
- The product has not been worn (except to try on for size)
- The product has not been soiled or damaged
- The product has not been altered by you in any way
- The goods are deemed to have a manufacturing fault, assessed by the Online Team
- Different from a style pictured or described
- Sale product may be returned for a credit voucher providing the return conditions have been met.
- If you have not met all policy and procedure requirements, our online sales team will notify you via email or telephone to inform you of this decision
There are no returns on make-up, pierced jewellery, underwear, bodysuits/ leotards, pantyhose, stockings or swimwear. This merchandise is final sale and cannot be refunded, exchanged or credited unless there it meets the STATUTORY RIGHTS outlined by the ACCC.
Please note we cannot process refunds to American Express.
Providing the above conditions have been met please return your items to the below address:
NSW DISTRIBUTION CENTRE
Unit 10/1 Hordern Place
Camperdown, NSW 2050.
*We recommend and advise when sending your return parcel that you use a postal tracking service to ensure safe delivery. We are not responsible for any loss or damage to parcels returned to us.
Process to send your item back:
- Goods must be returned within 21 days from date of shipment.
- Download and complete our Return Request Form indicating the reason for return.
- Pack all item/s with your 'Return Request Form' and tax invoice in a secure satchel/ post bag:
- Email a completed copy of your Return Request Form to email@example.com so that our online sales team keep an eye out for your returned item.
- We suggest that you keep a record of your tax invoice so please make a copy of it.
- Ensure you provide an email address and daytime contact number.
- Please keep a record of your proof of postage (tracking number) until we confirm that we have received your returned item/s.
- Any refund or credit voucher will take up to 6 business days to process once we have received your return.
Any parcels not delivered for any reason, and is requested to be sent out will incur a $15 fee, this also includes any order being returned via the Return to Sender (RTS) System through Australia Post if requesting a refund or credit voucher, the $15 charge will be deducted from the returning order total.
Please use the correct payment shipping methods for all returns, as Ally Fashion is not responsible for these return costs.
For any enquiries please contact our Customer Service Team -firstname.lastname@example.org
If you have received a faulty item, please contact our Customer Service Department via email - email@example.com with clear photos of the fault(s) and include your order number in the subject line. Our Quality Assurance Team will assess the garment and get back to you.
GIFT CARDS & ONLINE CREDIT VOUCHERS
Ally Fashion gift cards & online credit vouchers are non-refundable, non-transferable and cannot be redeemed for cash.
Gift cards & online credit vouchers are valid for a 3 year period. Unfortunately in store gift cards & credit vouchers cannot currently be redeemed online