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Say hello to what you want. We have teamed up with Laybuy so you can shop your favourite outfits now and pay later with 6 easy instalments, once a week for 6 weeks.

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FAQ

How do I sign up to use Laybuy?

You can make your first Laybuy purchase as soon as you complete registration and you have been accepted as a user of their service.

Laybuy performs a credit check on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.

Can anyone use Laybuy?

Laybuy is available to any individuals that live in Australia and are at least 18 years old. However, before you can use Laybuy you need to provide us with your full name, residential address, email address and your mobile number for the credit check/verification. Laybuy will also need your Australian debit or credit card details so that they can deduct the amounts in connection with your purchase.

How does Laybuy work?

Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks, from the date of purchase.

The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

Once you select Pay by Laybuy at checkout and complete your purchase, Ally Fashion ships any products directly to you at the delivery address you have requested. Please refer to the website for delivery time frames.

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How much does Laybuy cost me?

Laybuy doesn't charge you any interest or upfront fees.

If you miss a payment you will be notified immediately. A late payment fee of $10 may be charged in respect of each payment you fail to make on time. Any payment default may also result in our debt collection service contacting you and/or your credit score being affected.

Why is my account being charged $1 when I set up my account?

The $1 you see on your account is an AUTH that is applied by your Bank when a new card is added to verify that it is real and that there are sufficient funds available to make a purchase.

The $1 isn't actually taken out of your account and you will see this disappear from your bank statement in the next few days. This is a bank process and definitely not a fee from Laybuy.

How is my Laybuy limit approved?

Laybuy has built their system to include an instant credit reference check via their third party provider, Experian.

When you create your account, Experian performs a credit and identity check that is used to assign your Laybuy "limit" based on your credit history. This limit may increase as Laybuy gets to know you better.

Can I exceed my Laybuy limit?

You can shop and spend more than your limit if you have a sufficient balance on your debit or credit card to complete the purchase.

However, if you exceed your limit this will change the way in which you will be required to make payments to us as the excess must be paid at the time of your first instalment.

For example, if you have a limit of $120 and want to purchase an item for $200, your designated debit or credit card will be charged $80 on the date of purchase. That is, the $80 "limit excess" and your payments for the next 5 weeks will be $24 per week.

What happens if I want to change my payment date?

Unfortunately, Laybuy cannot change your payment schedule once an order has been processed. We suggest you have a close look at your payment schedule before you confirm your order so that you are aware of the due dates for each payment.

For further information please visit the Faq's page on the Laybuy website https://www.laybuy.com/au/faq

LAYBUY RETURN INFORMATION

Laybuy Returns: Online HQ

If you purchase using Laybuy online, you can return any full priced item within 21 days for a full refund of any payments made to date - providing the return conditions have been met. Unfortunately we do not offer exchanges at Online HQ.

Note: For any online returns outside of Australia, an online credit note will be issued. Any return postage to Online HQ will be at the customer's expense.

If you have already made one or more payments, the instalments paid will be refunded to the credit/debit card that you used to place the order. The bank may take 5-7 business days to process this amount.

Please contact Laybuy direct if a payment issue occurs.

To return your Laybuy purchase to our online Customer Service team:

1. Download and complete our Return Request Form

2. Include a copy of your original invoice and your completed Return Form in your parcel.

3. Post it back to our Online HQ:

ALLY ONLINE HQ

Unit 10/1 Hordern Place

Camperdown, NSW 2050

All returns will be processed within 5 to 7 business days of receiving your parcel.

Laybuy Returns: In-Store

Providing the return conditions have been met, you can return your online Laybuy order to any Ally Fashion retail store for an in-store credit voucher only.