Returns and Exchanges -

Policy and Procedure

We understand that some items are not always suitable and they may need to be returned.

Please choose your items carefully before making your selection and moving ahead to complete your on-line purchase order; as we do not refund for change of mind or wrong selection.

1. REFUND POLICY

PLEASE NOTE:

We do not refund for change of mind or if a wrong selection is made; please choose carefully.

We will happily refund your item(s) providing you meet the STATUTORY RIGHTS as set by the Australian Competition & Consumer commission (particularly if the goods are faulty) and providing these other conditions have also been met:

The item(s) are returned and accompanied with the original receipt.

You can also opt to exchange your item(s).

Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder via your PayPal or E-Way details.

Please note that our on-line customer service team, at their discretion will process your refund or exchange; subject to you meeting our returns conditions and stock availability.

2. CHANGE OF MIND POLICY

If you change your mind or make the wrong selection, you may exchange your item(s) for one of equal cost, providing:

• It is within 14 days of receiving your purchase order.
• Proof of purchase (tax invoice) is required
• The item(s) are in their original condition, with all labels and tags attached
• The item(s) are unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition

Please note that our on-line sales team at their discretion will process your refund or exchange; subject to you meeting our returns conditions and stock availability.

3. GENERALLY

In the interest of hygiene, we do not exchange pierced jewellery, underwear or swimwear.

If you are returning an item that is part of an ‘offer’ such as a ‘2 for deal’ or ‘buy one get one free’, the price you have paid and the refund due to you will alter; based on the original price of the item you have kept.

Please note that exchanges are subject to availability of goods.

Note that all returns remain the responsibility of the purchaser until received by ally fashion NSW Distribution Centre.

We recommend and advise when sending your return parcel, that you use a postal tracking service through Australia Post to ensure safe delivery to us.

RETURNS & EXCHANGES:

To a retail store

The easiest and more convenient option is to visit one of our ally fashion retail stores with your item.

You must present your on-line tax invoice as proof of purchase.

Our retail sales team at their discretion will process your refund or exchange; subject to you meeting our returns conditions and stock availability.

You can find your nearest ally fashion retail store on-line, by visiting our store link.

RETURNS & EXCHANGES:

To our on-line store

If you are unable to visit one of our ally fashion retail store to return your product, follow the below steps.

Download and complete our return & exchange request form ; indicating the reason for the return.

Email a completed copy of your ‘return & exchange request form’ to allyinfo@allyfashion.com so that our on-line sales team keep an eye out for your returned item(s) and they will flag your exchange as a priority.

Pack all item(s) with your return & exchange request form and tax invoice in a secure courier bag:

-          We suggest that you keep a record of your tax invoice, so please make a copy of it.

-          Goods must be returned within 14 days of receiving your purchase order.

-          Do not re-use our courier bag.

-          Ensure you provide a day time email address and contact number.

Please note that our on-line sales team at their discretion will process your refund or exchange; subject to you meeting our returns conditions and stock availability.

ally fashion returns address:

    Unit10/1 Hordern Place

     Camperdown, NSW, 2050

You can also drop us a line at allyinfo@allyfashion.com or contact us at our NSW Distribution Centre during business hours. Monday – Friday (9am-5pm AEST) on 02 9517 2666.

RETURNS & EXCHANGES:

To our distribution centre

You will receive a confirmation to confirm your goods have been received by our distribution centre; pending you have followed instructions in the returns & exchanges to our on-line store section.

Our on-line sales team will process your refund or exchange and notify you via email or telephone, once this has been completed.

RETURNS & EXCHANGES:

Refund confirmation

Our on-line sales team at their discretion will process your refund: subject to you meeting our returns conditions.

If you have met our returns conditions; our on-line sales team will process your refund and notify you via email or telephone, once this has been completed.

If you have NOT met our returns conditions; our on-line sales team will notify you via email or telephone to inform you of this decision.

IMPORTANT INFORMATION

Shipping and handling costs are not refundable.

You are responsilbe for the cost of returning goods to us; however we will re-send your order for free.  

Please note that ally fashion is not responsible for lost or stolen packages, or any items that are returned to us in error.

Ensure you package your return to prevent any damage to the items.

Any goods returned are your responsibility until they reach our NSW Distribution Centre.

ONLY on-line purchase orders can be returned and exchanged at our ally fashion on-line store.

However items purchased on-line can be returned and exchanged at any ally fashion retail store under the above conditions.

You can find your nearest retail store on-line by visiting our store link.

ally fashion returns address:

Unit 10/1 Hordern Place

Camperdown, NSW, 2050

This policy only applies to goods purchased through the ally fashion on-line store for shipping, handling and postage.